Refunds & Returns

Last updated: 14 June 2026

This Refunds & Returns Policy applies to purchases from ADVapes.co.za (www.advapes.co.za), operated by AD Investments (Pty) Ltd. It is intended to comply with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits or replaces your rights under those laws. All sales are to customers aged 18 or older.

1. Faulty, Defective, or Unsafe Goods (6-Month Warranty)

Under section 56 of the CPA, all goods carry an implied warranty of quality for six (6) months from the date of delivery. If, within this period, a device, kit, or other hardware is found to have a genuine manufacturing defect, is unsafe, of poor quality, or not durable as can reasonably be expected, you may return it to us at our risk and expense and choose — at your election — a repair, a replacement, or a full refund. You will not be charged for returning goods that fail to meet this standard.

2. Pod System & Device Warranty (3 Months)

In addition to your statutory rights above, we provide a 3-month warranty on pod systems and electronic devices (including kits and mods) against manufacturing faults, calculated from the date of delivery. Within this period, a device that fails due to a manufacturing fault will be repaired or replaced. This device warranty does not cover the items and circumstances listed in section 3, and does not reduce your rights in respect of genuine manufacturing defects under the CPA.

3. Warranty Exclusions

Warranty cover (including the device warranty in section 2) does not apply where a fault results from misuse, accidental or physical damage, or a failure to follow the product instructions. This includes, but is not limited to:

  • Charging a device with an over-powered, incorrect, or non-approved charger
  • Visible physical damage, including damage caused by dropping the device
  • Water or liquid damage, including liquid ingress from a leaking pod or tank
  • Unauthorised repairs, tampering, or modification of the device
  • Normal wear of consumable parts such as coils, pods, and batteries

These exclusions relate to consumer-caused damage and normal wear, which are not manufacturing defects, and therefore do not limit your rights in respect of genuine defects under the CPA.

4. Damaged in Transit or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged, leaking, or you receive the wrong item, contact us within 48 hours of delivery at info@advapes.co.za, with photos where possible. We will arrange the return at our cost and send a replacement or full refund.

5. Change of Mind (7-Day Cooling-Off)

Under section 44 of ECTA, you may cancel an eligible online order within 7 days of delivery, without reason or penalty. The goods must be unused and in their original, sealed, resalable packaging. You are responsible for the cost of returning the goods; we will refund the purchase price once they are received. This cooling-off right applies to sealed hardware only and does not apply to the consumable items listed in section 6.

6. Non-Returnable Items

By law (section 42 of ECTA) and for health and hygiene reasons, the following are excluded from the change-of-mind cooling-off period and cannot be returned once opened or where the seal is broken: e-liquids, disposable vapes, prefilled and refillable pods, and coils. This exclusion does not affect your right to return such goods if they are defective or unsafe under the CPA.

7. How to Request a Return

Email info@advapes.co.za with your order number, the item(s) concerned, the reason for the return, and photos where relevant. We will confirm the return method and address and guide you through the process.

8. Refunds

Approved refunds are made to your original payment method. By law, a cooling-off refund is paid within 30 days of cancellation; in practice we process approved refunds within 7–14 business days. Where a return is due to a defect, damage, or our error, the original delivery charge is refunded as well; for change-of-mind returns, the original delivery charge is not refunded.

9. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act or ECTA. If we are unable to resolve a complaint, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission.

Contact Us

AD Investments (Pty) Ltd
Boulevard Place, Century City, Cape Town, 7441
Email: info@advapes.co.za
Phone / WhatsApp: +27 79 655 4568